How it Works
Keep your family and loved ones close at heart by remembering them with a delightful care pack. Order through our secure website.
Browse our assortment of care packs and find a gift that will let your loved ones know you care in a big way! Select from a wide assortment of pre-packaged eatable packs, or choose a hygiene pack.
Ordering steps are easy:
- 1. Select your gift item(s).
- 2. View your shopping cart.
- Add a gift message if desired.
- Apply a coupon code if applicable.
- 3. Create an account, or login if you already have one
- You may also check out as a guest
- You will need an account to see your order history
- 4. Checkout to complete your purchase.
- Enter contact information, billing and shipping details.
- Review order summary and make payment as instructed.
- 5. Verify Your order details.
- Upon submission, you’ll receive an order number with details of your order.
That’s all you do! We will deliver to your loved one. Once your care pack has been delivered, we will notify you with a delivery confirmation email. Please allow up to 14 days for delivery.
While we would like to deliver all orders very quickly, based on your order placement date, facility, delivery schedule and protocols, it can take up to 30 days for your gift to be delivered. By sending a gift, you are staying connected and we are here to help.
Frequently Asked Questions
1. Can I add a personal gift message to my order?
Yes, click on the “Add A Gift Message” button in your shopping cart and follow the instructions. Your brief personal message will appear on the packing slip inside the shipping package.
2. Does the packing slip show pricing?
No; the packing slip contains only the name of the person or business ordering the item(s), the ship to address and a list of the purchased items. It does not contain pricing..
3. Can the items in my shopping cart be shipped to more than one address?
Yes, provided you’ve provided your “Ship To” details on your order form.
4. Are all the items listed in the pack’s details guaranteed to be included?
Yes, if you’ve requested this protection on your initial order forms.
5. How can I track my order(s)?
Different shippers offer their own tracking solution. Our products are shipped via FedEx. Once you place your order, the shipper will provide tracking information.
6. Can I get a refund for an order I purchased and can opened packs be refunded?
Refunds for items purchased may be provided if the item(s) are returned unopened in the original packaging along with a copy of your purchase receipt. Allow 6 – 8 weeks to complete refund.
7. What forms of payment are accepted?
Answer to come.
8. Who do I contact if there are errors on the payment page preventing submission of my order?
Answer to come.
9. What happens if the recipient is not available to accept a delivery?
Answer to come.
10. How long does it take for the packs to b delivered?
Answer to come.